Techsun Privacy Policy
Update Date: January 01,
2023
Effective Date: January 01,
2023
Welcome to
use the products and services of TECHSUN INCORPORATION PTE. LIMITED (hereinafter referred to as "Techsun")!
We are well aware of the importance of personal information to users (hereinafter referred to as "you"), and
your trust is very important to us. We will fully protect your personal information in accordance with the
requirements of laws and regulations and with reference to industry best practices, and strictly follow the
principles of lawfulness, fairness, choice consent, and least necessary. In view of this, Techsun has
formulated this "Privacy Policy" (hereinafter referred to as "the Privacy Policy"), which is an effective
part of the "Use Agreement" to help you fully understand:
This privacy policy applies to products and
services provided by Techsun. It should be noted that this privacy policy does not apply to services
provided to you by other third parties through Techsun products. For example, when you use third-party
applications or services through Techsun products, or third-party services and products rely on Techsun
products to provide services to you, this privacy policy does not apply to the information you provide to
third parties.
Techsun attaches great importance to your privacy and personal information protection.
When you use our products and/or services, we may collect and use your personal information. Through this
privacy policy, we explain to you how Techsun collects, uses, saves, shares and transfers your personal
information when providing products and/or services, the personal information you enjoy, and how Techsun
protects your personal information.
This privacy policy is closely related to the Techsun
you use and the various business functions included in the service (hereinafter collectively referred to
as "our products and/or services"). We hope you read and confirm carefully before using our products
and/or services You have fully known and understood the content stated in this privacy policy, and allow
you to make the choices you think are appropriate in accordance with the guidelines of this privacy
policy. Once you start to use or continue to use our products and/or services after we update this
privacy policy, it means that you fully understand and agree to the content of this privacy policy
(including updated versions), and agree to our collection and use in accordance with this privacy
policy, save and share your relevant information.
Part 1: Definition
1. [Techsun] TECHSUN INCORPORATION PTE. LIMITED
2. [Associated companies]
Associated companies include but are not limited to Techsun Invsetment Limited.
3. [Personal
Information] Personal information refers to various information recorded electronically or in other ways
that can identify a specific natural person alone or in combination with other information or reflect the
activities of a specific natural person, including the natural person's name, date of birth, ID number,
Biometric information, address, phone number, e-mail address, health information, whereabouts information,
etc., do not include anonymized information.
4. [Sensitive personal information] Sensitive personal
information refers to personal information that, once leaked or used illegally, can easily lead to the
infringement of the personal dignity of natural persons or the harm of personal and property safety,
including biometrics, religious beliefs, specific identities, medical and health, financial accounts,
whereabouts and other information, as well as personal information of minors under the age of fourteen.
5. [Deletion of personal information] The deletion of personal information refers to the removal of
personal information from the system involved in the realization of daily business functions, so that it can
be kept in a state where it cannot be retrieved or accessed.
6. Unless otherwise agreed, the definitions
used in this privacy policy have the same meanings as those in the "Use Agreement".
Part 2: Privacy Policy
1. How do we collect and use your personal information;
2. How do we use
cookies and similar technologies;
3. How do we share, transfer and publicly disclose your personal
information;
4. How do we store and protect your personal information;
5. How do you exercise your
personal information rights;
6. How do we handle the personal information of minors;
7. How to
update this policy;
8. How to contact us
1、How do we collect and use your personal information
If you are a business, your customers need to understand how you, as the data
controller, process and collect their personal information. When you use Techsun's products and services,
you need to obtain the customer's consent to authorize Techsun and other third parties to use and access the
customer's personal information. In addition, if you are collecting any sensitive personal information of
customers, it means that you know and you can only authorize Techsun and other third parties to use and
access such sensitive personal information with the explicit and individual consent of the customer. When
you use Techsun products and services, we need/may need to collect and use your personal information,
including the following two types:
(1) In order to provide you with the basic functions of Techsun
products and services, you must authorize us to collect and use necessary information. If you refuse to
provide the corresponding information, you will not be able to use Techsun products and services normally;
(2) In order to provide you with additional features of Techsun products and services, you can choose to
authorize us to collect and use information. If you refuse to provide, you will not be able to use related
additional functions or achieve the functional effects we want to achieve, but it will not affect your
normal use of the basic functions of Techsun products and services
You understand and agree:
In
order to bring you a better product and service experience, we are constantly striving to improve our
technology. We may introduce new or optimized functions from time to time, and may need to collect and use
new personal information or change the purpose or purpose of personal information. Instructions. In this
regard, we will separately explain to you the collection purpose, scope and use method of the corresponding
information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to
choose consent, as well as collecting and collecting after obtaining your consent. use.
We collect the
personal information you share with us, or the personal information provided by customers during shopping or
checkout; we use this information to provide you with services so that you can provide better services to
your customers.
2、How do we use cookies and similar technologies
（1）Use of cookies
In order to ensure the normal operation
of the website, provide you with a more relaxed visit experience, and recommend you content that may be of
interest to you, we will store the name cookie, flash cookie, or a related applications, which usually
contain identifiers, site names, and some local storage of numbers and characters (collectively referred to
as "cookies"). With the help of cookies, websites can store your preferences or product data.
If your
browser or browser additional services allow, you can modify your acceptance of cookies or reject our
cookies. But if you do this, in some cases it may affect your safe access to our website, and you will not
be able to use some of the services we provide.
（2）Web beacons and pixel tags
In
addition to cookies, we also use other similar technologies on our website, such as web beacons and pixel
tags. For example, the emails we send to you may contain links to addresses that link to the content of our
website. If you click on the link, we will track the click to help us understand your product or service
preferences so that we can proactively improve the customer service experience. Web beacons are usually
transparent images embedded in websites or emails. With the help of the pixel tags in the email, we can know
whether the email has been opened. If you do not wish to track your activities in this way, you can
unsubscribe from our mailing list at any time.
3、How do we share, transfer and publicly disclose your personal information
（1）Share
We will not share your personal information with companies, organizations and
individuals other than service providers, except in the following cases:
1) Share when you
actively choose: If you actively purchase goods and services through Techsun products and
services, we will share your order information and transaction-related necessary information with the
providers of related goods and services according to your choice. Realize your needs to purchase goods or
services from them, and prompt them to complete the follow-up after-sales service. You can check the
information published in the business license of the relevant goods and service providers on their business
activity homepages to identify your trading partners.
2) Sharing with prior express and
individual consent: After obtaining your express and individual consent, we will share your
personal information with other parties. For example, if we entrust a third party to provide you with
products or services, we will share the above information with the third party after obtaining your consent.
If you refuse to provide such information, we will not be able to complete related services.
3)
Sharing under legal circumstances::We may share your personal information with external
parties in accordance with laws and regulations, the need for litigation dispute resolution, or the
requirements of administrative and judicial authorities in accordance with the law.
4) Sharing
with affiliated companies: In order to facilitate us to provide you with services based on
Techsun account, recommend information that may be of interest to you or protect the personal and property
safety of Techsun affiliates or other users or the public from infringement, with your consent, your
personal information may be shared with our affiliates. We will only share necessary personal information
and are bound by this privacy policy. If we share your sensitive personal information or related companies
change the purpose of using and processing personal information, we will again ask for your authorization
and consent.
5) Sharing with authorized partners: We will entrust authorized partners
to provide you with certain services or perform functions on our behalf. Before entrusting, we will seek
your consent by signing an agreement. We will only do this for legitimate and legitimate reasons. For the
necessary, specific and clear purpose of sharing your information, authorized partners can only access the
information necessary for the performance of their duties, and must not use this information for any other
purpose.
Currently, our authorized partners include the following types:
(1) In order for the
merchants using our software to complete the services you need, we will provide the merchants with their
order information, payment information, delivery address and contact information.
(2) Suppliers, service
providers and other partners. We will send information to suppliers, service providers and other partners
who support our business. These supports include providing technical infrastructure services, analyzing how
our services are used, measuring the effectiveness of services, providing customer service, payment
convenience, or conducting academic research and surveys.
For companies, organizations and individuals
with whom we share personal information, we will sign strict data protection agreements with them, requiring
them to process personal information in accordance with our instructions, this privacy policy and any other
relevant confidentiality and security measures.
（2）Transfer
We will not transfer your personal information to any company or organization,
except in the following cases:
1) Explicit consent to transfer: After obtaining your explicit consent,
we will transfer your personal information to other parties.
2) Service providers undergo mergers or
bankruptcy liquidation, or other situations involving mergers or bankruptcy liquidation, such as the
transfer of personal information, we will require new companies and organizations that hold your personal
information to continue to accept the restrictions of this policy, otherwise we will Ask the company or
organization to seek your authorization again.
（3）Publicly disclose
We will only publicly disclose your personal information under the following
circumstances:
1) With your explicit consent or based on your active choice, we may publicly disclose
your personal information;
2) If we determine that you have violated laws and regulations or seriously
violated Techsun's relevant agreement rules, or to protect the personal and property safety of Techsun and
its associated users or the public from infringement, we may comply with laws and regulations or Techsun's
relevant agreement rules with your consent, disclose your personal information through SMS notifications or
pop-up windows, including relevant violations and measures taken by Techsun against you.
（4）Exceptions where prior authorization and consent are required for sharing, transferring, and publicly disclosing personal information
In the following situations, we do not need to obtain your authorization in
advance to share, transfer, and publicly disclose your personal information:
1) Related to the
fulfillment of obligations stipulated by laws and regulations by personal information controllers;
2)
Directly related to national security and national defense security;
3) Directly related to public
safety, public health, and major public interests;
4) Directly related to criminal investigation,
criminal investigation, prosecution, trial, and execution of judgments;
5) Necessary to respond to
public health emergencies, or to protect the life, health and property safety of natural persons in
emergencies;
6) Your personal information disclosed to the public on your own;
7) Collect personal
information from legally publicly disclosed information, such as legal news reports, government information
disclosure and other channels;
8) Necessary for the conclusion and performance of a contract in which
the individual is a party;
9) Carry out news reports, public opinion supervision, etc. for the public
interest, and handle personal information within a reasonable scope;
10) Other circumstances stipulated
by laws and administrative regulations.
4、How do we store and protect your personal information
In order to protect the security of your information, we strive to adopt
various security protection measures that comply with industry standards, including establishing reasonable
systems and regulations, implementing appropriate security technologies, and preventing your personal
information from being accessed, disclosed, used, and used without authorization. modification, damage or
loss.
(1) We will store user personal information collected in Singapore in accordance with laws and
regulations. If your personal information storage location is transferred from Singapore to overseas, we
will implement it in accordance with the law.
(2) We will use trusted protection mechanisms to prevent
malicious attacks on data, such as using SSL encryption protection technology when exchanging data (such as
credit card information) between your browser and the "service", and provide the website itself https secure
browsing in order to protect the safety of your data during transmission. Use encryption technology to
encrypt and store personal information to ensure data confidentiality. When using personal information, such
as order query, display, etc., we will use a variety of desensitization technologies to enhance the security
of personal information during use. You need to know that there is no absolutely secure method of internet
transmission or electronic storage. Therefore, we cannot guarantee the absolute security of your personal
information.
We will take reasonable and feasible measures to limit the collection of personal
information to the smallest scope for the purpose of processing, and try to avoid excessive collection. We
will only retain your personal information for the period required to achieve the purpose specified in the
policy, unless the law has mandatory retention requirements, such as the "E-Commerce Law of the Republic of
Singapore " requires the provision of product and service information and transaction information since the
completion of the transaction. No less than three years from the date. Our criteria for judging the above
deadlines include:
1) Complete the transaction purpose related to you, maintain the corresponding
transaction and business records, and respond to your possible inquiries or complaints;
2) Guarantee the
safety and quality of the services we provide to you;
3) Do you agree to a longer retention period;
4) Is there any other special agreement for the retention period?
After your personal information
exceeds the retention period, we will delete or anonymize your personal information in accordance with the
requirements of applicable laws.
(3) Please use a complex password to help us ensure the security of
your account. We will do our best to ensure the security of any information you send to us. If our physical,
technical or management protection facilities are damaged, resulting in unauthorized access, public
disclosure, tampering or destruction of information, thereby causing damage to your legitimate rights and
interests, we will bear the corresponding legal responsibility.
(4) After a personal information
security incident unfortunately occurs, we will inform you in accordance with the requirements of laws and
regulations: the basic situation and possible impact of the security incident, and the disposal measures we
have or will take. You can independently prevent and reduce risks for you Provide suggestions, remedial
measures, etc. We will inform you about the incident by e-mail, letter, telephone, push notification, etc.
If it is difficult to inform the subject of personal information one by one, we will take a reasonable and
effective way to publish an announcement.
At the same time, we will also report the handling of personal
information security incidents in accordance with the requirements of local regulatory authorities.
5、How do you exercise your personal information rights
We attach great importance to your attention to personal information, and do
our best to protect your rights to access, correct, and delete your personal information, so that you have
sufficient ability to protect your privacy and safety. Your rights include:
If you are a merchant or
user, you can directly update various personal information, such as payment information or contact
information, in your account settings. If you cannot change your personal information in your account
settings, or if you have concerns about the data collected when using Techsun services, please contact us to
make the necessary changes. Please note that if you send us a request related to your personal information,
we must ensure that it is you before responding.
For this reason, we may ask to see documents that can
verify your identity, and we will discard them after verification
If you wish to appoint an authorized
agent to exercise your rights on your behalf, please send us an email at the email address provided. If you
send us an e-mail from another e-mail address, we will not be able to determine whether the request is from
you and therefore will not be able to fulfill your request. In your email, please include the name and email
address of your authorized agent.
If you are a customer of a merchant and wish to exercise these rights,
please contact the corresponding merchant directly. We will act as the processor on behalf of the merchant
and can only communicate your request to them and let them respond. Please keep in mind that if you delete
your personal information or restrict the use of your personal information, the service may not function
properly.
6、How do we handle the personal information of minors
Minors are not allowed to create their own user accounts without the consent of
their parents or guardians. If you are a minor, it is recommended that you ask your parents or
guardians to read this privacy policy carefully and use our services or provide us with information with
the consent of your parents or guardians.
For those who use our products or services to
collect personal information of minors with the consent of their parents or guardians, we will only use and
share them when permitted by laws and regulations and with the explicit consent of the parents or guardians
or transfer this information, or as necessary to protect minors or disclose this information. If we find
that we have collected personal information of minors without the prior verification of their parents, we
will try to delete the relevant data as soon as possible.
7、How to update this policy
Our privacy policy may change.
Without your explicit consent, we will not
restrict your rights in accordance with this privacy policy.
For major changes, we will also provide
more significant notifications (including we will notify you in the form of publicity in the rule center you
like, and even provide you with pop-up prompts)
The main changes referred to in this privacy policy
include but are not limited to:
(1) Our service model has undergone major changes. Such as the purpose
of processing personal information, the type of personal information processed, the way of using personal
information, etc.;
(2) Our control rights have undergone major changes. Such as changes in the
information controller due to mergers and acquisitions;
(3) The main objects of personal information
sharing, transfer or public disclosure have changed;
(4) Your right to participate in the processing of
personal information and the way in which you exercise it has undergone major changes;
(5) The
department responsible for handling personal information security, contact information and complaint
channels have changed;
(6) The personal information security impact assessment report shows that there
is a high risk.
8、How to contact us
If you have any questions, comments or suggestions about the content of this
policy, or find that your personal information may be leaked or you think it is necessary to withdraw,
correct or delete your personal information authorization, you can send an email to Support@techsun.com
to
contact us . We will respond to your request within 15 working days after verifying your identity. You can
also mail your complaint or report materials to us. Our mailing address is: 9
Temasek Boulevard #07-01 Suntec Tower 2
, Singapore 038989
If you are not satisfied with our response, especially if you think that our
personal information processing has harmed your legal rights, you can also bring a lawsuit to the
court with jurisdiction in the defendant's domicile for a solution.